FAQ

Frequently asked questions

How do I contact customer service?

Email support@ciriel.co.uk. We usually reply within one working day.

Can I return my order?

Yes. You can request a return within 30 days of receiving it. Contact us before sending the item back.

How do returns work?

Register the return by email, follow the instructions provided, send the parcel with tracking and wait for confirmation of your refund.

When will I receive my refund?

Approved refunds are sent to the original payment method. Bank processing times may vary.

What are the delivery times?

Average delivery is 5–8 working days, including processing.

Will I receive tracking?

Yes. A tracking link is emailed after dispatch.

What are the shipping costs?

Shipping is free on all orders.

Where is my order shipped from?

Orders are dispatched from our international fulfilment network.